Global Service & Support

Professional Training, Wherever You Are

Deyee provides free online video training for overseas customers to help them quickly learn product operation and use.

• Product operation and basic functions
• System and software operation
• Daily maintenance
• Basic troubleshooting
• Safety and operating guidelines

Fast Response. Professional Support.

Our global service team provides support for product operation, technical assistance and maintenance needs.

• Product operation support
• Technical consultation
• Troubleshooting
• Maintenance assistance
• Spare parts requests
• Software and system support

Continuous Technical Support for Long-Term Operation

Deyee is committed to providing continuous technical support throughout the product lifecycle.

Lifetime System Upgrade Support
We provide free system and software upgrades throughout the product lifecycle, helping customers benefit from continuous improvements and new features.

OEM & ODM Support
Our products support OEM and ODM customization for both hardware and software, enabling flexible solutions tailored to different markets, applications and business requirements.

Genuine Parts. Remote Guidance. Efficient Maintenance.

For overseas customers, when a covered component requires replacement, Deyee can arrange for a new replacement part to be shipped to the customer’s local address.

Our technical team provides remote guidance throughout the replacement process, helping customers complete basic component replacement efficiently and minimize downtime.

Warranty Period: 1 Year
Warranty Service: Free Replacement of Covered Components

Deyee provides a 1-year warranty for our products.

During the warranty period, covered components with confirmed product-related defects will be replaced free of charge, subject to the applicable warranty terms.